Running a business isn’t just about numbers, deals, or schedules—it’s about people. I’ve learned that leadership isn’t something you read about in a book; it’s something you live every day. Over the years, whether I was managing a team at Town & Country Ford or building my online presence, I’ve picked up lessons that go beyond the office or the showroom floor. These lessons apply to life, entrepreneurship, and even the small day-to-day decisions that shape who we are.
Leadership Starts With Listening
One of the first things I realized as a General Manager is that you can’t lead if you’re not paying attention. People talk about leadership like it’s about giving orders or making decisions in a vacuum. In reality, the best leaders are listeners. You have to understand the people you’re working with, what motivates them, and what challenges they face.
I spent countless hours talking with team members, hearing their frustrations, and learning what really mattered to them. Some of the best ideas and solutions came not from me, but from the people on the front lines. If you take the time to listen, you build trust—and trust is the foundation of any successful team.
Taking Calculated Risks
Entrepreneurship is all about risk. Every major decision, whether it’s a new marketing strategy or a staffing change, comes with unknowns. Early in my career, I learned that playing it safe often leads to stagnation. The real growth happens when you take calculated risks.
Taking risks doesn’t mean being reckless. It means understanding the potential outcomes, preparing for them, and being willing to move forward even if there’s a chance of failure. I’ve learned that mistakes are inevitable, but each mistake is a chance to learn, adjust, and get better. And when those risks pay off, the payoff isn’t just financial—it’s the confidence and experience you gain along the way.
Leading by Example
One lesson that stuck with me is that actions speak louder than words. You can give speeches, write emails, and create policies, but if your behavior doesn’t match your expectations, people won’t follow you. Leadership is about showing up, doing the work, and modeling the behavior you want from your team.
I remember long days at the dealership where I’d be on the floor, helping with sales, dealing with customer issues, or just being present for the team. It wasn’t glamorous, but it showed people that I was committed, and that commitment inspired them to give their best as well. Leadership is contagious—if you put in the effort, your team will too.
Adaptability is Key
No plan survives first contact with reality. The business world is constantly changing—customer needs shift, markets fluctuate, and unexpected problems arise. I’ve learned that flexibility and adaptability are just as important as strategy.
Being adaptable doesn’t mean abandoning your principles; it means staying aware, adjusting when necessary, and embracing change instead of fearing it. Some of my most rewarding experiences came from situations where I had to pivot quickly, listen to feedback, and take a new approach. Being able to roll with the punches is one of the most valuable leadership skills I’ve developed.
Mentorship and Growth
Entrepreneurship isn’t just about leading others—it’s also about growing yourself. I’ve been fortunate to have mentors who shared their wisdom, guided me through tough decisions, and challenged me to be better. In turn, I try to pass those lessons on to the people I work with.
Investing in your team isn’t just about training or professional development—it’s about helping people find their strengths, giving them opportunities, and celebrating their successes. When you help others grow, you create a stronger, more motivated, and loyal team. That’s the real measure of leadership.
Balancing Business and Personality
One thing I’ve learned is that leadership doesn’t have to be rigid or boring. I’ve always believed in blending professionalism with personality. Humor, authenticity, and relatability go a long way in connecting with people. Showing your human side—sharing a laugh, telling a story, or just being approachable—builds stronger relationships and makes the workplace more enjoyable for everyone.
Whether online or in-person, I try to lead in a way that’s both effective and relatable. People respond to authenticity, and when they see that you care about more than just the bottom line, they’ll follow you through challenges and successes alike.
The Big Picture
At the end of the day, entrepreneurship and leadership are about people, trust, and continuous growth. You’ll face challenges, make mistakes, and take risks—but that’s where the lessons lie. Every decision, every conversation, and every risk teaches you something about yourself, your team, and the world around you.
I’ve learned that leadership isn’t about titles or authority—it’s about guiding others, making decisions with purpose, and being willing to grow alongside your team. Those lessons have shaped my career, my online presence, and my approach to life. And honestly, they’re lessons I carry with me every single day.